Tech Provider · WhatsApp Business Platform
Your company's WhatsApp number, answered around the clock.
Octatech builds and operates AI customer-service assistants on WhatsApp for car dealerships, building-materials suppliers, retailers and service companies. The number stays yours — we provide the technology that answers on it.
Example conversation Building materials · price enquiry
Customer
Hi, do you carry C25 corrugated roofing sheets? I need them for a roof
Assistant
Hello. Yes, we stock C25 corrugated sheets in 3, 4 and 6 metre lengths. Which length do you need, and how many sheets?
Customer
6 metres, about 30 of them. And I need delivery this week
Assistant
We have availability for that quantity. I'll pass you to a salesperson to confirm the price and arrange delivery. Could you tell me the delivery town?
Handed off to a person on the team
Salesperson
Hi, I'm from the sales team. I have your enquiry here — I'll put together the quote for the 30 sheets and arrange the freight.
Illustrative example, written by us. Real conversations belong to each business client: Octatech does not publish them, does not share them and never combines them across clients.
How it works
Three steps, and the business takes the first one.
Octatech never asks for passwords, verification codes or the physical handset. The connection is made through Meta's official flow and stays registered in the business's name.
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The business connects its own WhatsApp Business account
From our panel, the business opens Meta's Embedded Signup flow: a Meta window, the business's own login, one authorisation. It is OAuth, so no passwords or verification codes are ever shared with Octatech. When it completes, the WhatsApp Business account and the phone number still belong to the business, with Octatech authorised as its Tech Provider.
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The assistant answers on the business's behalf
From that point on we receive the messages consumers send to that number. The assistant replies 24 hours a day using the business's own information — products, prices, stock, opening hours, order status — qualifies the enquiry and hands it off to a person on the team when a decision or a close is needed.
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The team works from the panel
The business logs in to Octatech's web panel to read and reply to conversations, adjust how the assistant behaves, and see results: enquiries received, qualified leads, and which ad produced each sale.
The assistant
It answers the way someone from the business would.
It is configured with each company's real information. It is not a menu of options or a tree of buttons: it understands enquiries written the way people actually write them.
- Available 24/7
- Replies immediately at any hour, weekends and public holidays included. The enquiry that arrives at three in the morning does not wait until Monday.
- Qualification
- Finds out what the person needs, by when and for which area, and separates the enquiries worth a call from the ones a single answer resolves.
- Price and stock
- Answers catalogue, current price and availability questions, connected to the sources each business points us to.
- Order status
- Where the business enables it, answers follow-up questions: whether an order is being prepared, dispatched, or ready for pickup.
- Handoff
- When a conversation needs human judgement — an exception, a complaint, a close — it passes the conversation to a salesperson with the full context already there.
- Your same number
- It works inside the WhatsApp number the business already publishes. Customers change nothing and save no new contact.
The panel
Everything happening on the number, in one place.
Octatech's web panel is where the business's team reads, replies and stays in control. Each person signs in with their own credentials and sees only their own company's data.
- Conversations
- Every chat on the number, live. The team can step in at any moment and continue the conversation by hand.
- Configuration
- What it knows, what it answers, what it declines to answer, when it hands off and to whom. Changes apply without waiting for a development cycle.
- Results
- Conversations, qualified leads and how they move over time, by team and by salesperson.
- Attribution
- For businesses that also run their advertising with us, the panel shows which ad started each conversation and which of those conversations ended in a sale.
Advertising
Meta campaigns that end in a conversation.
Alongside customer service, Octatech manages Facebook and Instagram advertising for the same businesses, focused on Click to WhatsApp campaigns: the ad opens a chat directly with the business's number, and the assistant is already there to answer.
We handle campaign setup, targeting, creative production and results tracking. Because the conversation and the advertising sit in the same place, we can measure which ad produced each enquiry instead of estimating it. This service is optional and is contracted separately from the assistant.
Data
What we do — and do not do — with data.
The data we receive through Meta's platforms belongs to each business client and to the people who message them. These four commitments have no exceptions.
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Platform data is used only to provide this service.
Receiving messages, generating the reply, showing the conversation in the panel and reporting results back to the business. No other use.
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We do not sell data and we do not share it with third parties.
No sale, no transfer and no exchange of data with advertisers, data brokers or any other company.
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Data from different clients is never combined.
Each business is isolated from the rest. One client's conversations are never used to answer, train or analyse another's.
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Each business owns its WhatsApp Business account and can revoke our access at any time.
It is done from the business's own Meta Business settings, without asking us. Octatech's access ends at that moment.
The full detail is in the privacy policy. To request deletion, see how to delete your data.
Contact
Write to us.
We will walk you through how this would work in your business, plainly. We reply on business days.
Phone
Legal name and address
OCTATECH SOLUTIONS LLC8 The Green, Suite 16165
Dover, Delaware 19901-3618
United States